Booking Policy

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To ensure a smooth and efficient service, please read the following before booking:

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• Please provide accurate details about the issue when making your booking.

• Uploading photos of the boiler, heating system, or problem area can help us prepare for the job.

• Someone aged 18 or over must be present at the property during the appointment.

• Please ensure clear and safe access/ parking to the boiler, heating system and your property.

 

Cancellations & Rescheduling

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• We require at least 72 hours’ notice (3 WORKING DAYS) for cancellations or rescheduling.

• Late cancellations or missed appointments may be subject to a call-out charge.

 

Diagnostic Visits

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• Some visits are diagnostic only. Any repair work or parts required will be quoted separately before work begins.

 

Providing as much information as possible in advance helps us diagnose issues more efficiently and complete the work with minimal disruption.