Our Terms & Conditions | Eco Heat & Cool Ltd

These terms apply to all bookings and services provided by Eco Heat & Cool Ltd. By booking an appointment with us, you agree to the following terms.

1. Booking Information

When making a booking, you must provide accurate details about the issue or work required. Where possible, please also provide:

The boiler make and model
Photos of the system
Any relevant details of the problem

This helps us prepare for the job and carry out the work more efficiently.

2. Access to the Property

A person aged 18 or over must be present at the property for the duration of the appointment.

You are responsible for:

Providing clear and safe access to the boiler, heating system, and any other relevant areas
Ensuring suitable and safe parking/access to the property

If we are unable to carry out the work due to lack of access, the visit may be treated as an aborted appointment and a call‑out charge may apply.

3. Cancellations & Rescheduling

If you need to cancel or reschedule your appointment, you must provide at least 72 hours’ (3 working days’) notice.

Late cancellations or missed appointments may result in a call‑out charge.

4. Diagnostic Visits

Some appointments are for diagnosis only.

If further work or parts are required, we will provide a fixed-price quote before carrying out any additional work.

5. Parking & Congestion Charges

Where parking fees, congestion charges, or other access costs apply (particularly within London), these will be added to your final invoice.

(Currently £18.00 for the London Congestion Charge.)

6. Payment Terms

Payment for labour, parts, and services is due upon completion of the work, unless otherwise agreed in writing.

For all jobs and installations, regardless of size or cost, a deposit is required before work begins.

7. Parts & Materials

If parts need to be ordered, we will inform you of the expected timeframe.

All parts supplied remain the property of Eco Heat & Cool Ltd until full payment has been received in full.

8. Emergency & Out-of-Hours Services

Emergency or out‑of‑hours bookings may be subject to higher call‑out rates.

Where possible, pricing will be confirmed before the appointment.

9. Liability

We will always carry out work with reasonable care and skill.

However, we are not responsible for:

Pre‑existing faults or system failures
Issues arising from previously installed equipment or pipework
Any damage or failure caused by defects already present within your system

10. Customer-Supplied Materials

Where you supply your own parts or materials:

We do not provide any warranty on those items
We are not responsible for any faults, failures, or compatibility issues arising from them

Any additional labour required to diagnose or rectify issues caused by customer‑supplied components will be chargeable.

11. Existing System Condition

Many heating systems, especially older installations, may contain sludge, corrosion, blockages, or weakened components.

During repairs, maintenance, or power flushing, existing faults or weaknesses may become apparent.

We cannot accept liability for leaks, component failures, or system faults that arise due to the pre‑existing condition, design, or age of the heating system.