Privacy Policy
Last updated: March 2026
1. Introduction
At Eco Heat & Cool Ltd ("we", "our", or "us"), we value your trust. This Privacy Policy outlines how we collect, utilize, and safeguard your personal information when you interact with our website www.ecoheatandcool.co.uk or utilize our professional services.
We are dedicated to maintaining the highest standards of data protection, ensuring your information is handled with transparency and integrity in accordance with UK GDPR and the Data Protection Act 2018.
By accessing our website, you acknowledge and agree to the terms of data collection and usage as detailed in this policy.
2. Information We Collect
To provide you with exceptional service, we may process various types of personal data:
Directly Provided Information:
- Full Name
- Primary Contact Number
- Email Address
- Service Property Address
- Specific details regarding your heating or plumbing systems
- Details provided through our digital booking or contact forms
Automatically Collected Data:
During your website visit, we may automatically capture IP Address, browser specifications, pages navigated, timestamps, device identifiers, and usage patterns identified through cookies.
3. How We Use Your Information
Your data enables us to provide high-quality maintenance and repair services, specifically to address enquiries, generate quotes, manage appointments, execute infrastructure services, and optimize our digital platform.
Processing is conducted under strict lawful bases as defined by UK GDPR, including contractual necessity, legitimate business interests, and compliance with our legal obligations.
4. Information Sharing and Disclosure
We maintain a strict policy against selling or renting your personal data. We only disclose information to trusted third-party partners (such as payment processors and hosting providers) when essential for service delivery.
5. Data Retention Protocols
We retain personal information only as long as necessary to fulfill the original collection purpose or comply with UK tax regulations (typically 6 years for service records).
6. Cookie Policy
Our platform utilizes cookies to refine your user experience and analyze traffic flow. You maintain full control over cookie settings through your individual browser preferences.
7. Commitment to Data Security
We employ robust technical and organizational protocols designed to prevent unauthorized access, loss, or misuse of your personal data.
8. Your Statutory Rights
Under UK GDPR, you have the right to access, correct, delete, or restrict the processing of your data, as well as the right to data portability.
9. External Links
We are not responsible for the privacy standards of external websites linked from our platform.
10. Contact Information
Eco Heat & Cool Ltd
Email: info@ecoheatandcool.co.uk
Website: www.ecoheatandcool.co.uk
11. Policy Modifications
We reserve the right to update this policy. Significant revisions will be highlighted with a revised date.